Support

Frequently asked questions

How do I sign in?

With your mobile number: we text you a code. On iPhone you can also sign in with Apple.

How do I pay?

For now every service is paid in cash to the driver, courier or guide at the end. You see the price before you confirm.

My order arrived incomplete or with a problem

Write to [email protected] with the order number and, if you can, a photo. We review it the same day.

How do I delete my account?

In Holbox Go: Account › My data › Delete my account. In Holbox Driver: Settings › Delete my account. You can also ask at [email protected] from your registered number. We erase your personal data within 20 business days, except payment records the law requires us to keep.

I want to drive or deliver with Holbox Driver

Download Holbox Driver, sign up with your number and upload your documents. We review your application and let you know in the app.

I run a business on the island

Write to [email protected] to add your restaurant, shop or tour company. Partners manage everything at socios.holboxgo.com.